| At ITelagen, our business model is built upon the simple goal to prevent problems before they can occur. The underlying foundation of this principle requires in-depth expertise and knowledge of "Support Automation Technologies", a vision that is shared amongst our entire management. Thats why, ITelagen was founded and is managed by one of the support industry’s leading visionary in Support Automation Technologies that has developed over three patent-pending technologies that have enabled telecommunications providers worldwide to reduce support cost and improve support processes.
Our management team includes former CEOs, CIOs, and Vice Presidents with over 20+ years of industry experience in providing strategic technology guidance to some of the world’s leading companies including as Novell, Intel, Quest, IBM and AT&T.
 With over three support automation patents-pending accredited to him, Mr. O'Keefe is ITelagen’s founder and lead visionary. Having built and implemented support automation solutions for the world’s leading service providers such as Verizon, Earthlink, Telmex, and AOL, his vision is to leverage support automation to shift IT support from “reactionary” to “proactive” and solve IT problems before they can occur drives ITelagen’s vision and mission. Having worked with hundreds of ISPs, telecom carriers and technologists, Mr. O'Keefe is widely regarded as an industry leader and authority in support automation.
Read More About John O'Keefe...
 Mr. Ulrich brings 30+ years of business management, innovation and operating experience to meet the challenges of a rapidly evolving industry. As former CIO, in the mid-80s, Mr. Ulrich was recognized by Apple Corporation and Great Plains as an innovative leader and early adopter of Apple computer network technology. Since that time, Mr. Ulrich has been a key advisor to many companies such as KPMG, Montefiore Medical Center and Pittsburgh Corning in sculpting their IT infrastructure, reducing multiple job functions, cutting operating costs, and increasing profits.
At ITelagen, Mr. Ulrich holds the position of Executive Director of Operations where he assists ITelagen’s clients with leveraging technology to improve business operations.
Mr. Ulrich holds a holds a Bachelor’s degree in Psychology from Connecticut College and serves on ITelagen’s Board of Directors.
 Robert Spadaro brings a wealth of IT management and network design expertise to ITelagen and is responsible for IT, facilities, and systems integration. Prior to joining ITelagen, Mr. Spadaro was IT Director for one of the New Jersey area’s leading Internet service providers where was responsible for the development of numerous information systems, and integrations with regional telecom carriers. He also served as chief architect for the ISP’s telecom network/backbone and managed support and installation services.
Mr. Spadaro has a bachelor’s degree from New York University, is a NextGen Certified Professional (NCP) and serves as a key advisor to ITelagen’s board of directors.
 Richard Bandoy brings over 10+ years of Network Support, Quality Assurance and Help Desk experience to ITelagen and oversees all of ITelagen's healthcare IT support operations. Prior to joining ITelagen, Mr. Bandoy served as Network Director for Open Solutions where his primary focus was the network infrastructure support for Financial Institutions where data privacy was a paramount issue. He served in senior technology positions at companies such as Vonage and Fine Point Technologies where he setup and managed quality assurance labs and processes in support of large clients such as Verizon and AOL.
Mr. Bandoy has a degree in Management from Temple University, is a NextGen Certified Professional (NCP) and serves as an advisor to ITelagen’s board of directors.
 Larry Havelis brings more than 20 years of sales, marketing and executive level management experience in the healthcare IT industry to ITelagen Inc., along with his strategic visionary leadership approach to our team. Before joining ITelagen Inc., Mr. Havelis served as the Vice President of Sales at Quest Diagnostics where he led the launch of the Quest CARE360 IT portfolio into the ambulatory and acute care market segments. He has also served as Vice President of Sales at Allscripts where he was focused on the primary care and acute care markets managing teams as they sold the company’s EHR and RCM software solutions. Prior to that time, he served as Vice President of Sales for Eastman Kodak's Health Group managing the sale of their radiology portfolio throughout the Northeast and Canada.
His educational background includes a Bachelor’s of Science in Marketing from SUNY and an MBA from Hofstra University. He is also a veteran - having served in the Unites States Air Force after his graduation from SUNY, and serves as an advisor to ITelagen’s Board of Directors as well as several other healthcare related boards.
Mr. Vickner has worked in the healthcare information technology field, with a focus on electronic medical records, since 1999. His professional experience spans front-line technical and leadership positions for Continuum Health Partners (CHP), NYU Langone Medical Center (NYULMC) and Manhattan’s Physician Group (MPG). During his 7+ year-tenure with CHP, Mr. Vickner successfully built, designed and implemented a robust outpatient/acute care behavioral healthcare system (TIER). He later joined NYU as the Director of Ambulatory EMR, where he oversaw the ambulatory EHR product lines of GE Centricity and EPIC. During his tenure as Chief Information Officer at MPG, Mr. Vickner was responsible for guiding strategic decision-making for an 80-provider, multi-specialty physician group, which utilized NextGen systems.
His educational background includes undergraduate and graduate degrees in Health Administration from the University of Scranton. He is a Fellow in the American College of Healthcare Executives, and an active member in CHiME and HIMSS. He is married with three children, and resides in central New Jersey.
Jeremy Kirchner is a CPA with financial industry experience that spans globally to include Deutsche Bank in London, England, to Audetex in San Diego, California. While at Audetex, Jeremy led the forecasting and budgeting of the organization and held financial accountability to various executive teams within the organization. In addition, he spearheaded bespoke projects with a goal to streamline inefficiencies and targeted new areas of financial opportunity that led to tighter financial control within several departments. Previous to Audetex, Jeremy was employed at Deutsche Bank where he worked extensively with global senior management to prepare forecasting budgets and analytical packages for presentation to key members within the organization. His career also includes tax preparation for various business entities including partnerships, S-corporations and C-Corporations and auditing experience that has helped him gain a holistic picture when addressing finance at any organization, large or small, domestic or global.
Mr. Kirchner holds a Bachelor’s degree in Business Administration from Eastern Washington University
 Emile Ondrus brings an abundance of Human Resources management and employee health and welfare expertise to Itelagen, Inc. and will be leading the mission to have Itelagen recognized as an IT Employer of Choice. With a strong background in employee relations and healthcare recruiting, Ms. Ondrus will be striving to on-board and retain the best and brightest IT support and implementation professionals the industry has to offer. Prior to joining Itelagen, Ms. Ondrus was Director of Human Resources for one of Manhattan’s largest physician groups where she was responsible for all aspects of Human Resources, including employee health and welfare, employee relations, recruiting, HRIS, policy development and the performance and appraisal process. Ms. Ondrus has experience breaking down HR departments and building them back up to be key strategic players in an organization. She has also served on due diligence teams and has experience leading the employee transition during mergers and acquisitions.
Ms. Ondrus holds a Master’s Degree in Business Administration from Northwood University – The Richard DeVos Graduate School of Management and a Professional in Human Resources (PHR) Certification.
 Carmen Soto-Rodriguez is a NextGen Certified Professional (NCP) with over 11 years experience in the field of implementation and healthcare information systems management. Carmen’s prior engagement was with a large multi-specialty practice in Brooklyn, New York, where she co-lead the transition from paper to electronic medical records, implementing NextGen to over 180 physicians with over 700 employees. Her initial responsibilities at this organization included hands-on training, planning, and delivering integrated solutions, which quickly lead her to securing several strategic management positions. Some of her career achievements include the realization of over $4M in excess revenue; successful implementation of NextGen throughout 9 locations/25+ specialties’; the creation of change control procedures and a template development life cycle process; and successfully managing upgrades and implementations of multiple bi-directional interfaces.
Mrs. Soto-Rodriguez has a bachelor’s degree in Information Technology and is the founder and chair of the NextGen Greater New York Users Group.
Eric Faulks – Project Coordinator
 Eric Faulks brings over 10 years of healthcare experience to ITelagen. He is responsible for the overall management of projects, requiring him to plan, strategize, and problem solve on a daily basis. Prior to joining ITelagen, Mr. Faulks served as Practice Manager for a leading Neurology group in the Bay Area where his primary focus was the implementation of NextGen EHR and reintroduction of costs for the medical billing department. Additionally, Mr. Faulks served an implementation manger for Hill Physician Group IPA where he managed of the implementation of EHR/EPM for member physicians.
Mr. Faulks has a Master degree in Business Administration with a focus in Healthcare Management from the University of Mary, ND, and is certified in NextGen and Allscripts HR platforms.
Board of Directors
Jeffrey Moll brings over 28 years of healthcare management experience to ITelagen's board. Mr. Moll is currently the managing partner of Community Healthcare Associates (CHA), a healthcare Real Estate development group that owns and developed the former Barnert Hospital in Paterson, New Jersey into a fully occupied Medical Arts Complex. Prior to starting CHA, Mr. Moll served 24 years as President and CEO of PBI Regional Medical Center, a division of Beth Israel Hospital Association where he led the acquisition of the neighboring competing hospital consolidating the market while creating a full service Medical Center with specialties in Open Heart Surgery and Oncology.
Mr. Moll has a Masters in Hospital Administration from the George Washington University, is well known throughout the healthcare industry in the State of New Jersey and serves as a Director on the Board of ITelagen.
 Douglas Petillo is a seasoned Director, investor and entrepreneur with deep domain knowledge and network in Healthcare IT. Mr. Petillo's perspective as an entrepreneur and his broad operational experience provides oversight and guidance to the management team of ITelagen. He has particular expertise guiding management through periods of rapid growth and actively assists in strategy, business planning, and best practices for sales and marketing.
Through 10 successful years in venture capital, Mr. Petillo has worked with dozens of technology companies, most recently as Partner with Edison Venture Fund. Earlier in his career, Doug led numerous process redesign and quality improvement initiatives for units of United Technologies and AlliedSignal (Honeywell), including product marketing, engineering and corporate finance. He has also founded and worked with successful start-ups in healthcare. In 2007 Doug was recognized as a winner of the Philadelphia Business Journal "40 Under 40".
Doug has engineering degrees from Cornell and Rensselaer and an MBA from The Wharton School of the University of Pennsylvania. Doug is a frequent speaker in numerous industry and entrepreneurial forums and is active in the organization of prominent Mid-Atlantic venture events and serves as a Director on the Board of ITelagen.
 George Popko is a Managing Partner and founding member of InveniasPartners, an executive search and assessment firm headquartered in Chicago. InveniasPartners specializes in the recruitment of senior level executives for a wide range of health care clients, including hospitals and hospital systems, academic medical centers and health sciences centers, physician group practices, investor owned medical services companies, health care associations, health insurance and managed care companies.
Prior to joining InveniasPartners, George had 25 years of progressive experience in the Hospital and Healthcare industry as a senior level executive. He served as the Chief Financial Officer of several hospitals and healthcare systems, specializing in the financial turnaround of distressed organizations located in urban New Jersey markets.
George has extensive experience in strategic planning, financial management, acquisitions and divestitures (Hospitals, Physician Practices, Nursing Homes and Home Care Agencies), information technology, capital formation, government and regulatory affairs.
George also serves on the Board of the Cusack Care Center a skilled nursing facility in Jersey City, New Jersey and is a member of the Finance Counsel of the Roman Catholic Diocese of Metuchen (N.J.) where he chairs the audit committee.
George holds a B.S. in accounting from Rider University and a master’s in business administration (MBA) from Drexel University.
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