Our management team includes former CEOs, CIOs, and Vice Presidents with over 20+ years of industry experience in providing strategic technology guidance to some of the world’s leading companies including as Novell, Intel and IBM and AT&T.

John O'Keefe – Chief Executive Officer
With over three support automation patents-pending accredited to him, Mr. O'Keefe is ITelagen’s founder and lead visionary. Having built and implemented support automation solutions for the world’s leading service providers such as Verizon, Earthlink, Telmex, and AOL, his vision is to leverage support automation to shift IT support from “reactionary” to “proactive” and solve IT problems before they can occur drives ITelagen’s vision and mission. Having worked with hundreds of ISPs, telecom carriers and technologists, Mr. O'Keefe is widely regarded as an industry leader and authority in support automation.

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David M. Ulrich – Chief Operating Officer
Mr. Ulrich brings 30+ years of business management, innovation and operating experience to meet the challenges of a rapidly evolving industry. As former CIO, in the mid-80s, Mr. Ulrich was recognized by Apple Corporation and Great Plains as an innovative leader and early adopter of Apple computer network technology. Since that time, Mr. Ulrich has been a key advisor to many companies such as KPMG, Montefiore Medical Center and Pittsburgh Corning in sculpting their IT infrastructure, reducing multiple job functions, cutting operating costs, and increasing profits.

At ITelagen, Mr. Ulrich holds the position of Executive Director of Operations where he assists ITelagen’s clients with leveraging technology to improve business operations.

Mr. Ulrich holds a holds a Bachelor’s degree in Psychology from Connecticut College and serves on ITelagen’s Board of Directors.

Robert Spadaro – Vice President of Technology
Robert Spadaro brings a wealth of IT management and network design expertise to ITelagen and is responsible for IT, facilities, and systems integration. Prior to joining ITelagen, Mr. Spadaro was IT Director for one of the New Jersey area’s leading Internet service providers where was responsible for the development of numerous information systems, and integrations with regional telecom carriers. He also served as chief architect for the ISP’s telecom network/backbone and managed support and installation services.

Mr. Spadaro has a bachelor’s degree from New York University, is a NextGen Certified Professional (NCP) and serves as a key advisor to ITelagen’s board of directors.

Richard J. Bandoy – Vice President of Healthcare Technology
Richard Bandoy brings over 10+ years of Network Support, Quality Assurance and Help Desk experience to ITelagen and oversees all of ITelagen's healthcare IT support operations. Prior to joining ITelagen, Mr. Bandoy served as Network Director for Open Solutions where his primary focus was the network infrastructure support for Financial Institutions where data privacy was a paramount issue. He served in senior technology positions at companies such as Vonage and Fine Point Technologies where he setup and managed quality assurance labs and processes in support of large clients such as Verizon and AOL.

Mr. Bandoy has a degree in Management from Temple University, is a NextGen Certified Professional (NCP) and serves as an advisor to ITelagen’s board of directors.

Eric Faulks – Vice President of Practice Management
Eric Faulks brings over 10 years of Medical Billing, Credit/Collection, and Healthcare experience to ITelagen. He oversees all of ITelagen's healthcare Revenue Cycle Management Operations, and implementation of the Allscripts MyWay EHR product. Prior to joining ITelagen, Mr. Faulks served as Practice Manager for a leading Neurology group in the Bay Area where his primary focus was the implementation of EHR and reintroduction of costs for billing department. Additionally, Mr. Faulks served an implementation manger for Hill Physician Group IPA where he managed of the implementation of EHR/EPM for member physicians.

Mr. Faulks has a Master degree in Business Administration with a focus in Healthcare Management from the University of Mary, ND, and is an Allscripts certified trainer and implementor for Allscripts MyWay EHR.

Michael T. Fuller – Vice President of Sales
Michael Fuller has over twenty five years of experience in Healthcare Information Technology, holding sales and sales management positions with core industry HIT companies including: Wallaby Software Corp., PCN, Medical Manager, and WebMD/Emdeon. Prior to joining ITelagen, Mr. Fuller served as Director of Sales at Medcomsoft, Inc., where he led a national team of Regional Sales Managers for an HIT software development firm marketing an integrated EHR/PM product suite to the ambulatory care market. Mr. Fuller’s interest in HIT was inspired by his first post college position with a small, Wall Street based, custom software firm where he experienced the magnitude of the technology gap between the medical vertical market and the other verticals his company serviced.

Mr. Fuller holds a Bachelor’s Degree from the State University of New York at Albany and a number of healthcare technology certifications.

Board of Directors

Jeffrey S. Moll – Director
Jeffrey Moll brings over 28 years of healthcare management experience to ITelagen's board. Mr. Moll is currently the managing partner of Community Healthcare Associates (CHA), a healthcare Real Estate development group that owns and developed the former Barnert Hospital in Paterson, New Jersey into a fully occupied Medical Arts Complex. Prior to starting CHA, Mr. Moll served 24 years as President and CEO of PBI Regional Medical Center, a division of Beth Israel Hospital Association where he led the acquisition of the neighboring competing hospital consolidating the market while creating a full service Medical Center with specialties in Open Heart Surgery and Oncology.

Mr. Moll has a Masters in Hospital Administration from the George Washington University, is well known throughout the healthcare industry in the State of New Jersey and serves as a Director on the Board of ITelagen.

Douglas Petillo – Director
Douglas Petillo is a seasoned Director, investor and entrepreneur with deep domain knowledge and network in Healthcare IT. Mr. Petillo's perspective as an entrepreneur and his broad operational experience provides oversight and guidance to the management team of ITelagen. He has particular expertise guiding management through periods of rapid growth and actively assists in strategy, business planning, and best practices for sales and marketing.

Through 10 successful years in venture capital, Mr. Petillo has worked with dozens of technology companies, most recently as Partner with Edison Venture Fund. Earlier in his career, Doug led numerous process redesign and quality improvement initiatives for units of United Technologies and AlliedSignal (Honeywell), including product marketing, engineering and corporate finance. He has also founded and worked with successful start-ups in healthcare. In 2007 Doug was recognized as a winner of the Philadelphia Business Journal "40 Under 40".

Doug has engineering degrees from Cornell and Rensselaer and an MBA from The Wharton School of the University of Pennsylvania. Doug is a frequent speaker in numerous industry and entrepreneurial forums and is active in the organization of prominent Mid-Atlantic venture events and serves as a Director on the Board of ITelagen.