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Our service includes unlimited onsite & remote technical support for all your employees, Antivirus software & management, proactive computer health monitoring and online backup of your data. As part of our service, you will also have access to a team of Network Administrators and CIOs with over 10 years of technology management experience.

How Does ITelagen® Do IT?
ITelagen provides high quality service by leveraging our proprietary patent-pending technologies. These technologies matched with high quality, local expertise, enable your infrastructure to be completely managed remotely over the Internet.

Flat-Rate Service Plans – Eliminates Hidden Service Costs
Traditionally, outsourced IT support has involved billing clients for service by the hour, resulting in high and inconsistent charges, leaving clients not knowing what they are paying for. Instead, ITelagen® is an IT company that offers customers an all-inclusive, guaranteed, one-price service that provides an array of essential IT services on a flat rate monthly subscription.

Our concept of IT support offers our clients an all-inclusive, guaranteed, price computer for IT support and services. Our method eliminates the questionable pricing practices inherent to the IT industry while at the same time providing proactive, quality support services when you need it. Our commitment to these goals remains steadfast.

Proactive Support for Your Business
Managing computer desktops and laptops has changed from being a necessary operation to being a strategic function within companies. That’s why ITelagen® services are designed to prevent problems from occurring before they occur. Our services will remotely monitor over hundreds of aspects of each computer's security and performance around the clock, allowing us to anticipate and correct issues before they occur.

Proactive computer management enables companies to attain a strategic advantage in managing mission critical applications and constantly changing desktops, thus proactively anticipating risk and resolving issues. For example, with ITelagen® services, equity trading desks can better predict and prevent desktop problems that can potentially cost the firm millions in lost trading revenue. This also minimizes the need for maintaining standby trading desktops that need to be 'hot swapped' in the event of a device or application outage. Instead we can identify which workstations pose a risk to traders' productivity and troubleshoot them before an outage occurs.

Beyond the “Fix it When it Breaks Approach”
When it comes to computers and networks, there are enough potential pitfalls and cyber attacks these days to humble even a veteran computer user. That’s why a little preventive maintenance and some practical and preventative measures can go a long way to increase employee productivity and protect your valuable data and computer assets. ITelagen® goes well beyond traditional “fix it when it breaks” troubleshooting. Our services provide a complete solution designed to help small to medium sized businesses plan, manage and optimize their IT infrastructure to get the maximum benefit from their network investment.

Our Support Team - Your "Techie"
With ITelagen® services, you are assigned a dedicated service technician, we commonly refer to them as “Techies”. Your Techie is located in the same metropolitan area as your business and takes the time to understand your technology needs and your business goals. These service technicians are hand selected from the best, most experienced engineers in your area and have passed a ITelagen®’s stringent screening process. All of our service technicians are highly trained and certified, typically in multiple technologies, and specialize in supporting and communicating non-technical people.

Click here for more information on our Techies.

Cutting-Edge Support Technologies
What makes ITelagen® unique is our approach is our cutting edge technologies that we use to provide you with support services. Our ITAgent™ uses the latest research in software artificial intelligence to automatically identify and solve computer support issues in a user-friendly way before they can occur. ITVision™ enables our Techies to remotely manage any of your computers or servers securely and efficiently.

ITelagen®’s services are powered by its industry-leading desktop management platform and its client-based agent architecture, delivering service to our customers at a fraction of the time and cost it takes traditional tradition IT consultants. Our desktop management platform operates in a fully redundant SAS-70 Type II compliant data center, maintaining system and network security at all times.

While technologies play a critical role in how ITelagen® can provide you with support at such a low cost, they require that your company be connected to the Internet via some type of broadband (always-on) connection.

More than Just IT Support Services
ITelagen® services extend well beyond IT support. ITelagen® provides our clients with hardware and software training, education and purchasing guidance as well as the benefits from ITelagen®’s Partner Network. Our Partner Network includes leading brand name manufacturers, service providers and retailers, with lower costs on technology purchases. This approach maximizes our clients return on investment, and boosts the productivity, providing savings and value to customers far beyond typical IT service.