Our management team includes former CEOs, CIOs, and Vice Presidents with over 20+ years of industry experience in providing strategic technology guidance to some of the world’s leading companies including as Novell, Intel and IBM and AT&T.

John O'Keefe – Chief Executive Officer
With over three support automation patents-pending accredited to him, Mr. O'Keefe is ITelagen’s founder and lead visionary. Having built and implemented support automation solutions for the world’s leading service providers such as Verizon, Earthlink, Telmex, and AOL, his vision is to leverage support automation to shift IT support from “reactionary” to “proactive” and solve IT problems before they can occur drives ITelagen’s vision and mission. Having worked with hundreds of ISPs, telecom carriers and technologists, Mr. O'Keefe is widely regarded as an industry leader and authority in support automation and has spoken at numerous conferences and events.

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David M. Ulrich – Chief Operating Officer
Mr. Ulrich brings 30+ years of business management, innovation and operating experience to meet the challenges of a rapidly evolving industry. As former CIO, in the mid-80s, Mr. Ulrich was recognized by Apple Corporation and Great Plains as an innovative leader and early adopter of Apple computer network technology. Since that time, Mr. Ulrich has been a key advisor to many companies such as KPMG, Montefiore Medical Center and Pittsburgh Corning in sculpting their IT infrastructure, reducing multiple job functions, cutting operating costs, and increasing profits.

At ITelagen, Mr. Ulrich holds the position of Executive Director of Operations where he assists ITelagen’s clients with leveraging technology to improve business operations.

Mr. Ulrich holds a holds a Bachelor’s degree in Psychology from Connecticut College and serves on ITelagen’s Board of Directors.

Bill Kurnath – Excutive Vice President of Market Development
Bill Kurnath has over twenty years of experience in the software and telecommunications industry. Prior to joining the ITelagen, he served as EVP of Sales at Fine Point Technologies, an industry leading support automation company where he implemented solutions for telecom providers worldwide to reduce their support costs and manage millions of subscriber desktops. It was here that Mr. Kurnath and Mr. O’Keefe saw the ITelagen® vision of applying support automation technology to support and management of the desktops and servers for thousands of small businesses.

Mr. Kurnath also served as Senior Vice President of Sales for Cylex Systems Inc., a managed services company, Executive Vice President of Zephyr Telecommunications where he designed and implemented a worldwide multi-tiered sales and distribution capability, which grew revenues to $30M in 3 years and also held the position of Vice President at FTP Software, exceeding targeted revenues by 30%. Mr. Kurnath began his career at AT&T, where he held numerous senior management positions that prepared him for his successes as a leader in several start-up technology firms.

Mr. Kurnath is a member of the Executive Advisory Board of Zero G Capital, an investment firm specializing in information technology early stage companies. He also serves on the company's board of Directors.

Christopher Prokop – Vice President of Finance
Mr. Prokop brings to ITelagen over ten years of industry diverse experience with focus in M&A, business process improvement, regulation compliance and manages all of ITelagen’s financial operations. In addition to solid business acumen, Mr. Prokop is an established resource for Start-Up process analysis, SOX compliance, and finance system design. As a Sarbanes Oxley Professional, he led SOX Compliance for McAfee and as Regional Controller for Structural Wind Towers, Mr. Prokop spent several years spearheading strategic acquisitions for product diversity and superiority.

His business experience is deep rooted in accounting system controls and business restructuring with an extensive knowledge of IT finance systems including Hyperion Enterprise and Oracle. He has served as Manager of International Reporting and Processes for the International Marketing group of Akzo Nobel Pharmaceutical Division, as well as Divisional Controller for one of the leading storage vessel manufacturer in North America.

Mr. Prokop holds a Bachelor of Science degree in Accounting from Southeastern Louisiana University serves as an advisor to ITelagen’s board of directors.

Robert Spadaro – Vice President of Technology
Robert Spadaro brings a wealth of IT management and network design expertise to ITelagen and is responsible for IT, facilities, and systems integration. Prior to joining ITelagen, Mr. Spadaro was IT Director for one of the New Jersey area’s leading Internet service providers where was responsible for the development of numerous information systems, and integrations with regional telecom carriers. He also served as chief architect for the ISP’s telecom network/backbone and managed support and installation services.

Mr. Spadaro has a bachelor’s degree from New York University and serves as a key advisor to ITelagen’s board of directors.

Richard J. Bandoy – Vice President of Healthcare Technology
Richard Bandoy brings over 10+ years of Network Support, Quality Assurance and Help Desk experience to ITelagen and oversees all of ITelagen's healthcare IT support operations. Prior to joining ITelagen, Mr. Bandoy served as Network Director for Open Solutions where his primary focus was the network infrastructure support for Financial Institutions where data privacy was a paramount issue. He served in senior technology positions at companies such as Vonage and Fine Point Technologies where he setup and managed quality assurance labs and processes in support of large clients such as Verizon and AOL.

Mr. Bandoy has a degree in Management from Temple University, is certified in numerous healthcare medical record technologies and serves as an advisor to ITelagen’s board of directors.