Our IT Support Services

While utilizing Cerner PowerChart® Ambulatory EHR, your medical practice relies on computers and the Internet as vital tools more than ever before. However, being more reliant means being more vulnerable to computer issues and outside Internet threats. With ITelagen®, your practice can have the same range of sophisticated solutions and support help as large healthcare practices.

ITelagen® IT Support Services provides a complete IT support solution for your entire staff in their use of Cerner PowerChart® Ambulatory EHR by securing, managing and supporting their desktop computers. Our support specialists maintain operational expertise in Cerner PowerChart® Ambulatory EHR, which allows us to optimize support of your entire IT infrastructure and EHR for every staff member within your practice.

With proactive management and complete support for each staff member, ITelagen®’s IT Support Services empower your practice with the freedom to focus on your most valuable assets: your patients.

Our IT Support Services Include:

    • Desktop IT SupportThe ITelagen® Desktop IT Management Plan provides a complete solution for securing, supporting and managing each desktop and laptop in your practice.
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    • Network ManagementOur Network Management Service is designed to allow you to focus on your practice, leaving the network infrastructure worries to us.
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Your Own “EHR Specialists” Team

ITelagen® assigns you a team of dedicated certified IT Specialists that take the time to understand your medical practice and technology needs. Our specialists are hand selected from the best, most experienced engineers and have passed ITelagen®’s stringent screening process. All of our service technicians are trained in Cerner PowerChart® Ambulatory EHR and specialize in effectively supporting and communicating with non-technical staff members.

100% USA Employees100% USA-based Staff

All of ITelagen’s staff are located in the United States. This further ensures the security of your patient data as your data and network are never accessed from overseas.