Our Company: ITelagen®

We are more than just computer technicians on the other end of the phone.  We are a complete team of technology professionals consisting of CIO’s, certified network administrators, security engineers, and Electronic Health Record (EHR) Certified Professionals.  We provide all of the benefits (plus some) of your very own fully-staffed IT Department, without the expense of an in-house staff.  Every client is assigned a dedicated team of IT Specialists whose goal is to understand your technology needs and your business goals.  Our IT Specialists are the best, most experienced engineers in the industry and are certified, typically in multiple technologies, and specialize in supporting and communicating with non-technical people.

How Does ITelagen® Do IT?
Our business model was built upon the goal to prevent IT problems before they occur.  Managing computers and networks is now a strategic function within companies.  Proactive computer management allows for a strategic advantage in managing mission-critical applications and constantly changing desktops, thus anticipating risk and resolving issues.  Our services remotely monitor hundreds of aspects of each IT infrastructures health and security around the clock, allowing us to be the first responders and a quintessential part of your overall, successful operation.

Industry Leading Healthcare Services
ITelagen® redefines Healthcare IT for medical practices by providing electronic health records (EHR) as part of an entire back-office solution that includes unlimited onsite & remote technical support for all of your staff and secure hosting of your patient data. We are more than just desktop technicians, but a complete healthcare technology team made up of CIO’s, engineers, and healthcare EHR experts. With ITelagen, you can have all the benefits of your very own fully-staffed IT Department, without the expense of an in-house staff. By combining certified EHR experts with IT and hosting, ITelagen becomes the single point of contact and “One-Stop Shop for EHR®” for IT and EHR infrastructure, all for a flat monthly subscription fee.

Flat-Rate Service Plans – Eliminates Hidden Service Costs
Traditionally, outsourced IT support has involved billing clients for service by the hour, resulting in high and inconsistent charges, leaving clients not knowing what they are paying for. Instead, ITelagen offers its clients an all-inclusive, guaranteed, one-price service that provides an array of essential IT services on a flat rate monthly subscription. Our method eliminates the questionable pricing practices inherent to the IT industry while at the same time providing proactive, quality support services when you need it.

Beyond the “Fix it When it Breaks Approach”
Managing computers and networks has changed to being a strategic function within companies. Proactive computer management enables companies to attain a strategic advantage in managing mission-critical applications and constantly changing desktops, thus proactively anticipating risk and resolving issues. Our service remotely monitors hundreds of aspects of each infrastructure’s health and security around the clock, allowing us to anticipate and correct issues before they occur.

Our Support Team – Your “Techie”
With ITelagen services, you are assigned a dedicated team of IT specialists; we commonly refer to them as “Techies.” Your Techies take the time to understand your technology needs and your business goals. These IT Specialists are hand selected from the best, most experienced engineers and have passed ITelagen’s stringent screening and exam process. All of our IT Specialists are highly trained and certified, typically in multiple technologies, and specialize in supporting and communicating with non-technical people. Click here for more information on our Techies.

SSAE 16 Certification
SSAE16 Type II CertifiedThrough our diligent efforts and an ongoing commitment to excellent business practices, ITelagen recently completed a SOC 1 attestation performed under the newly released AICPA SSAE 16 attestation standard that replaces the SAS 70 standard. In undertaking this examination, ITelagen wanted to ensure the resulting report represented a comprehensive review of our control environment. To that end, ITelagen utilized the SOC 2 Trust Services Principles and Criteria for security and availability as a benchmark in developing our system description. In so doing, ITelagen has addressed each of the more than 100 individual controls criteria listed in the SOC 2 Principles and Criteria. This attestation ensures that anyone choosing to business with ITelagen can do so with complete confidence. Many customers appreciate the comprehensive yet concise nature of this level of reporting when they are interested in understanding the security and oversight we provide, without having to process the full, detailed level of reporting of the SOC 1 SSAE 16 report. Our SOC 3 report was produced to address risks related to IT in critical areas including:

  • Security: The system is protected, both logically and physically, against unauthorized access.
  • Availability: The system is available for operation and use as committed
    or agreed to.

Cutting-Edge Support Technologies
What makes ITelagen unique is the cutting edge technologies we use to provide you with support services. Our ITAgent® uses the latest research in software artificial intelligence to automatically identify and solve computer support issues in a user-friendly way before they can occur. ITVision® enables our Techies to remotely manage any of your computers or servers securely and efficiently. Our ITAgent and ITVision management software support Microsoft Windows® and Macintosh® Operating System platforms. ITelagen delivers these technologies to our customers to increase the quality of our customer support while significantly reducing our customer’s costs for IT services.