Desktop Support

desktop
Your business today relies on computers and the Internet as vital tools more than ever before. However being more reliant means being more vulnerable to Information Technology (IT) issues and outside Internet threats. New security issues such as viruses, hackers, and worms come to light every day and underline the importance of taking preventative measures.

The ITelagen® Desktop Management Plan provides a complete solution for securing, supporting and managing each desktop computer in your company. From proactive support, monitoring and data backup, to providing complete telephone and remote support for each end-user, our Desktop Management Plan will ensure that your computers are operating properly & securely.

  • Technical Support
  • Unlimited Telephone Support
  • Always receive help from a real person when you call our toll free line.
  • Unlimited Remote Control Support
  • Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your computer to provide you with fast, easy and secure support service.
  • On-Site Support
  • On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.
  • Proactive Support
  • Automated Desktop Support Agent
  • Our Automated Desktop Support Agent software includes technologies that will automatically and seamlessly fix problems on your computer. The Automated Desktop Support Agent is a resident application on the computer that constantly scans the computer for potential issues, sends an alert if and when an issue arises, and automatically resolves the problem or offers instructions on how to fix it.
  • Automatic Desktop Updates
  • Our Update Service Module enables ITelagen to electronically deliver updates, patches, and targeted service messages to the managed computer over the Internet. This also provides ITelagen® with real-time data about installed updates so that ITelagen can verify that your desktop computers are up to date and protected.
  • Microsoft Security Patch Management
  • With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for both the Windows operating system and Microsoft Office software. As part of the Desktop Management Plan, ITelagen will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.
  • “47 Point” Diagnostics/Health Monitoring
  • Our computer diagnostics software diagnoses 47 key points of your computer health and provides a detailed report of your computer to the ITelagen service technician. This report includes information about the computer’s hardware (processor, memory, hard drives, CD/DVD drives, floppy drives, monitor, video card, network card, modem, sound cards, keyboard, mouse, serial ports, USB, PCI, system board devices) so that your service technician can provide you with support tailed to your specific computer.
  • Computer System Tune-Up
  • Is your PC acting sluggish? Do you have to reboot your computer because of errors and lockups? Our Automated Support Agent software will perform a checkup and various diagnostics to tweak your system and get it running at peak performance again.
  • Desktop & Data Security
  • Anti-Virus Monitoring, Management, & Update
  • We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your computers protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your desktops, your dedicated service technician will be alerted and will ensure that the issue was eradicated.
  • AntiVirus Software
  • Our Anti-Virus Monitoring, Management, & Update service includes the world’s most trusted antivirus software that will keep your desktop computers protected. This software protects your computer against viruses, worms, and malicious Trojan horses.
  • Anti-Spyware Software
  • Our Anti-Virus Monitoring, Management, & Update service includes anti-spyware software that protects computers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow computer performance, annoying pop-up ads, and unauthorized use of your private information.
  • Data Backup Service (Data Files)
  • Our Data Backup Service provides secure and efficient networked data protection and recovery for your computer. All data files (stored in the “My Documents” directory – up to 1GB) are backed up weekly. Our Data Backup Service will enable you to look your colleagues in the eye and tell them their data will not be lost to hardware or software failure, power outages, viruses, fire, natural disasters, or just simple human error.
  • Setup, Planning and Purchasing
  • Inventory of PC Hardware
  • Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading.
  • Software Installation & “Basic Training”
  • Optionally, ITelagen® can remotely install your new software program(s) on your PCs and familiarize your employee with use of these applications one-on-one via remote support. Pricing for this optional service is a one-time charge per software application per PC. Please note that while we do not act as a policing agent for software licensing, it is our policy that we will install and support only software that is properly licensed.
  • Networks Partner Access
  • By leveraging our large customer base and the thousands of desktops and servers we manage, we have negotiated national partnerships with leading companies to provide your business with discounts on equipment and service purchases.