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ITelagen – Technology Empowered
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Everything your business needs for Tech Support
Available FAQs
Frequently Asked Questions
ITelagen® Return on Investment Calculator
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Your Employee and Information Technology (IT) Expenses...
Average Annual Employee Salary $ per year
Determine the average annual salary of all the employees in your company and enter that value here. Enter only the Gross Salary amount, our calculation will account for a 25% overhead for taxes, benefits and office expenses.
Number of IT Personnel people
Enter the dedicated number of people in your existing Information Technology (IT) organization. Enter 0 here if you do not have an Information Technology (IT) organization. If you have a part-time Information Technology (IT) person you can enter a decimal fraction here to account for their part-time allotment (ex. 0.50 for half time).
Average Annual IT Salary $ per year
Determine the average annual salary of all the Information Technology (IT) employees in your company and enter that value here. If you have a part time person, enter the full-time equivalent salary here. Enter only the Gross Salary amount, our calculation will account for a 25% overhead for taxes, benefits and office expenses.
Annual IT Consultant Fees $ per year
Enter the estimated amount that your company spends annually on outside Information Technology (IT) consultants.
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Your Information Technology (IT) Infrastructure...
Number of Desktops/Laptops computers
Enter the total number of desktop and laptop computers in your office.
Number of Servers server(s)
Enter the total number of servers in your office.
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Your Information Technology (IT) Support Requirements...
Desktop Issue Frequency (Estimated) issue(s) / mo
Estimate the average number of technical problems/issues that occur on a monthly basis for each desktop in your company. If you do not know this value, industry averages conservatively calculates this to be approximately 0.25 Information Technology (IT) issues per computer per month.
Desktop Issue Resolution Time hour(s)
Estimate the average amount of time that it currently takes your company to resolve a desktop related issue/problem. This would be the time for the internal Information Technology (IT) person to resolve the issue, or the time spent on the phone (hold plus talk time) with various manufactures’ technical support departments. You can enter a decimal fraction here to account for a partial hour (ex. 0.50 for 30 minutes).
Server Issue Frequency (Estimated) issue(s) / mo
Estimate the average number of technical problems/issues that occur on a monthly basis for each server in your company. If you do not know this value, industry averages conservatively calculates this to be approximately 0.5 Information Technology (IT) issues per server per month.
Server Issue Resolution Time hour(s)
Estimate the average amount of time that it currently takes your company to resolve a desktop related issue/problem. This would be the time for the internal Information Technology (IT) person to resolve the issue, or the time spent on the phone (hold plus talk time) with various manufactures’ technical support departments. You can enter a decimal fraction here to account for a partial hour (ex. 0.50 for 30 minutes).
Other Network Issue Frequency (Estimated) issue(s) / mo
Estimate the average number of other technical problems/issues that occur on a monthly basis in your company pertaining either to your ISP (Internet connection), E-mail, Website hosting, VPN, firewall, or other network related issue.
Other Network Resolution Time hour(s)
Estimate the average amount of time that it currently takes your company to resolve a network related issue/problem. This would be the time for the internal Information Technology (IT) person to resolve the issue, or the time spent on the phone (hold plus talk time) with various service providers support departments. You can enter a decimal fraction here to account for a partial hour (ex. 0.50 for 30 minutes).
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Other Considerable Value...
Antivirus Software and Protection $ / year
ITelagen® provides your business will a fully-managed Antivirus software system. Since it is difficult to calculate the value of Antivirus protection, enter a number here for the value and worth to you and your business (in dollars per year) of having a fully implemented and managed Antivirus strategy and system for your business. Keep in mind that Antivirus software would separately cost your business up to $79 per year for computer.

(For example, 15 Computers x $79 = $1185 per year)
Backup and Data Protection $ / year
ITelagen® provides your business will a fully-managed Data Backup service. Since it is difficult to calculate the value of Backup protection until a problem happens, enter a number here for the value and worth to you and your business (in dollars per year) of having a fully implemented and managed Data Backup strategy and system for your business. Keep in mind that a basic Data Backup solution can cost in excess of $300 per computer per year!

(For example, 15 Computers x $300 = $4500 per year)
Peace of Mind $ / year
Since it is difficult to calculate the value of peace of mind knowing that your Information Technology (IT) infrastructure is secure and supported by some of the industry’s leading technical gurus, enter a number here for the value and worth to you and your business (in dollars per year) of having this peace of mind.
 
ITelagen® Return on Investment Results
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Your Current Information Technology (IT) Support Solution
Lost Productivity $ / year
This is the amount of dollars per year wasted on lost productivity by your employees from desktop computer and/or server issues in your business. Our return on investment calculator assumes that employees can only be 50% efficient during computer or server downtime.
Total Cost of IT Support $ / month
This is the amount of dollars you are currently spending per year for Information Technology (IT) support and lost productivity.
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The ITelagen® Solution
ITelagen® Start-up Cost $ / one-time
This is the one-time fee that is charged based on the number of computers and servers for setting up your infrastructure for ITelagen® management services.
ITelagen® Monthly Cost $ / month
Although paid in monthly installments, this is your estimated total annual cost for ITelagen® services.
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1st Year ITelagen® Return on Investment $
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Total 3-Year ITelagen® Return on Investment $
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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