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With EMR, server equipment is the backbone of your practice and is critical to supporting day-to-day operations. For this reason, the ITelagen® EMR Cloud™ allows you to trust ITelagen with all your EMR operational support needs and the ITelagen data center operates with 99.99% availability. Plus, the IT experts at ITelagen will take care of maintaining servers, performing backups, installing upgrades and new software releases, and managing firewalls and security.
With the ITelagen EMR Cloud™, you get to use the sophisticated software capabilities as a service and avoid some of the upfront and ongoing expenses tied to equipment, personnel and operations.
Managing servers has become a strategic function within medical practices. That’s why the ITelagen EMR Cloud™ is designed to prevent problems before they occur. Our service monitors hundreds of aspects of each server and application’s security and performance 24 x7, allowing us to anticipate and correct issues before they occur.
With EMR, the security of patient data is paramount. That’s why ITelagen’s EMR Cloud™ is SAS-70 Type II certified, an internationally recognized auditing standard that represents that a service has been through an in-depth audit of their control activities, which generally include controls over information technology and related processes. The requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) makes SAS-70 audit reports even more important to the process of reporting on effective internal controls as they pertain to EMR. The successful completion of these audits validates high standards for ITelagen’s EMR Cloud™ management objectives, which include: security, availability, operational process integrity, maintainability, performance, and customer service.
The ITelagen datacenter is located in one of the premier telecom facilities ever created, which offers a fully hardened infrastructure and access to the largest and best backbones:
- State of the Art Security
Human intervention prevents attempts to breach systems, biometrics prevent social engineering.
- Redundant, Next Generation UPS Systems
Always-On UPS with backup generators ensures that your gear stays on. Our centers feature true diverse power systems to your gear. This level of redundancy is commonly known as 1+1, A and B power.
- High-Density Cooling Systems Environment
Redundant dry coolers and hot aisle / cold aisle configuration ensure proper cooling of our EMR servers.
- High Availability Network
Our renowned backbone provides highly scalable, highly available Internet access.
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