Network Support

ITelagen® Network IT Support is designed to allow you to focus on your practice, leaving the infrastructure worries to us.

ISP Management
Your Internet connection and associated contracts can be difficult to manage without the proper technical knowledge. ITelagen will work with and manage your Internet Service Provider (ISP) to ensure that your Internet service is working properly. We will obtain all the information necessary to manage and support your Internet provider as well as monitor your key systems to make sure they are on-line. Should an outage occur or we detect a problem, our support specialist team will contact your ISP to work with them to get your connection back up and running quickly.

Router/Firewall Management
We will manage your Internet router, firewall and VPN connectivity to keep your practice up and running while maintaining the highest level of security in your practice.

VPN and Remote Users
Many medical practices today have staff working remotely via a Virtual Private Network (VPN) from other locations including their homes or on the road. ITelagen manages the VPN connectivity for your staff to keep it running. In addition, we will help your remote users utilizing VPN from their remote locations.

Email Management
Our support team will manage your Email, eliminating the need for medical practices to manage their email in-house.