Network Support

Server SupportEven the smallest business today relies on the Internet more than ever before. However dealing with the complication of Internet infrastructure equipment and service can be a daunting task that puts your business at risk when your infrastructure is down.

The ITelagen® Network Infrastructure Management Service is designed to allow you to focus on your business, leaving the infrastructure worries to us. We view ourselves as an extension of your business where our goal is nothing short of a dramatic reduction in your total cost of infrastructure ownership as well as a reduction in your technology-induced stress level. With ITelagen Network Management Service, the level of service you receive will be just like having a dedicated technology professional on your team that manages your Network Infrastructure, without the expense of having to hire that individual.

  • Technical Support
  • Unlimited Telephone Support
  • Always get help from a real person when you call our toll free line.
  • Unlimited Remote Control Support
  • Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your infrastructure (if possible with the existing equipment) to provide you with fast, easy and secure support service.
  • On-Site Support
  • On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.
  • Internet Infrastructure Management
  • ISP Management
  • Your Internet connection and associated contracts can be difficult to manage without the proper technical knowledge. ITelagen® will work with and manage your Internet Service Provider (ISP) to ensure that your Internet service is working properly. We will obtain all the information necessary to manage and support your Internet provider as well as monitor your key systems to make sure that they are on-line. If there is an outage, you can count on us to work with your ISP to get you back on-line as soon as possible.
  • Router/Modem Management
  • We will manage your Internet Router/Modem used to keep your Internet connectivity up and running. We will work with your ISP to keep your router up and running and contact them when we detect a problem.
  • Firewall Management
  • ITelagen® will document and maintain your firewall according to industry specifications and standards. We will strive to keep the highest level of security while maintaining user productivity. Please note that in order to ensure the security of your network, this service may require that you purchase a firewall if your existing unit is unable to effectively counter the threats currently on the Internet.
  • VPN Management
  • Many organizations today have people working from other locations including their homes and on the road. This can be accomplished using a Virtual Private Network or VPN. For an additional fee, ITelagen® will answer the questions that arise regarding your VPN and document the programs, processes and procedures required to keep it running. In addition, we will help your remote users (that are using laptops managed via the Desktop Management Service) when the VPN connection does not work.
  • Email Infrastructure Service (Optional)
  • 25 Email Accounts
  • Our Email hosting service eliminates the need for businesses to manage their email in-house. Your emails are processed through secure and reliable servers housed in datacenters throughout the United States. The email is then delivered to your inbox or to your intended recipients. Additional Email accounts are available for an extra flat-rate monthly fee.
  • Symantec Brightmail Spam and Virus Protection
  • Our Email service comes with industry-leading spam protection from Symantec® Brightmail Anti-Spam™ and Anti-Virus, protecting you and your business from spam and viruses. When mass unsolicited Emails are sent, they are detected almost instantly by the network and stopped before they reach your Inbox with a 99.9999% accuracy rate.