At ITelagen®, our business model is built upon the simple goal to prevent problems before they can occur. The underlying foundation of this principle requires in-depth expertise and knowledge of “Support Automation Technologies”, a vision that is shared amongst our entire management. ITelagen was founded and is managed by one of the support industry’s leading visionary in Support Automation Technologies, developing over three patent-pending technologies that have enabled telecommunications providers worldwide to reduce support cost and improve support processes.
Our management team includes former CEOs, CIOs, and Vice Presidents with over 20+ years of industry experience in providing strategic technology guidance to some of the world’s leading companies including Novell, Intel, Quest, IBM and AT&T.
John O’Keefe — Chief Executive Officer
With over three support automation patents-pending accredited to him, Mr. O’Keefe is ITelagen’s founder and lead visionary. Having built and implemented support automation solutions for the world’s leading service providers such as Verizon, Earthlink, Telmex, and AOL, his vision is to leverage support automation to shift IT support from “reactionary” to “proactive” and solve IT problems before they can occur drives ITelagen’s vision and mission. Having worked with hundreds of ISPs, telecom carriers and technologists, Mr. O’Keefe is widely regarded as an industry leader and authority in support automation.
David M. Ulrich — Executive Vice President
Mr. Ulrich brings 30+ years of business management, innovation and operating experience to meet the challenges of a rapidly evolving industry. As former CIO, in the mid-80s, Mr. Ulrich was recognized by Apple Corporation and Great Plains as an innovative leader and early adopter of Apple computer network technology. Since that time, Mr. Ulrich has been a key advisor to many companies such as KPMG, Montefiore Medical Center and Pittsburgh Corning in sculpting their IT infrastructure, reducing multiple job functions, cutting operating costs, and increasing profits.
At ITelagen, Mr. Ulrich holds the position of Executive Director of Operations where he assists ITelagen’s clients with leveraging technology to improve business operations.
Richard J. Bandoy — Vice President of Healthcare Technology
Richard Bandoy brings over 10+ years of Network Support, Quality Assurance and Help Desk experience to ITelagen and oversees all of ITelagen’s healthcare IT support operations. Prior to joining ITelagen, Mr. Bandoy served as Network Director for Open Solutions where his primary focus was the network infrastructure support for Financial Institutions where data privacy was a paramount issue. He served in senior technology positions at companies such as Vonage and Fine Point Technologies where he setup and managed quality assurance labs and processes in support of large clients such as Verizon and AOL.
Mr. Bandoy has a degree in Management from Temple University, is a NextGen Certified Professional (NCP) and serves as an advisor to ITelagen’s board of directors.
Jeremy Kirchner — Chief Financial Officer
Jeremy Kirchner is a CPA with financial industry experience that spans globally to include Deutsche Bank in London, England, to Audetex in San Diego, California. While at Audetex, Jeremy led the forecasting and budgeting of the organization and held financial accountability to various executive teams within the organization. In addition, he spearheaded bespoke projects with a goal to streamline inefficiencies and targeted new areas of financial opportunity that led to tighter financial control within several departments. Previous to Audetex, Jeremy was employed at Deutsche Bank where he worked extensively with global senior management to prepare forecasting budgets and analytical packages for presentation to key members within the organization. His career also includes tax preparation for various business entities including partnerships, S-corporations and C-Corporations and auditing experience that has helped him gain a holistic picture when addressing finance at any organization, large or small, domestic or global.
Mr. Kirchner holds a Bachelor’s degree in Business Administration from Eastern Washington University.
Emile Clifford — Vice President
Emile Clifford brings an abundance of Human Resources management and employee health and welfare expertise to ITelagen and will be leading the mission to have ITelagen recognized as an IT Employer of Choice. With a strong background in employee relations and healthcare recruiting, Ms. Clifford will be striving to on-board and retain the best and brightest IT support and implementation professionals the industry has to offer. Prior to joining ITelagen, Ms. Clifford was Director of Human Resources for one of Manhattan’s largest physician groups where she was responsible for all aspects of Human Resources, including employee health and welfare, employee relations, recruiting, HRIS, policy development and the performance and appraisal process. Ms. Clifford has experience breaking down HR departments and building them back up to be key strategic players in an organization. She has also served on due diligence teams and has experience leading the employee transition during mergers and acquisitions.
Ms. Clifford holds a Master’s Degree in Business Administration from Northwood University – The Richard DeVos Graduate School of Management and a Professional in Human Resources (PHR) Certification.
Carmen Soto-Rodriguez — Vice President of Professional Services
Carmen Soto-Rodriguez is a NextGen Certified Professional (NCP) with over 11 years experience in the field of implementation and healthcare information systems management. Carmen’s prior engagement was with a large multi-specialty practice in Brooklyn, New York, where she co-lead the transition from paper to electronic medical records, implementing NextGen to over 180 physicians with over 700 employees. Her initial responsibilities at this organization included hands-on training, planning, and delivering integrated solutions, which quickly lead her to securing several strategic management positions. Some of her career achievements include the realization of over $4M in excess revenue; successful implementation of NextGen throughout 9 locations/25+ specialties’; the creation of change control procedures and a template development life cycle process; and successfully managing upgrades and implementations of multiple bi-directional interfaces.
Ms. Soto-Rodriguez has a bachelor’s degree in Information Technology and is the founder and chair of the NextGen Greater New York Users Group.
Board of Directors
Mike Frost – Chairman
Mr. Frost is responsible for formulating GPB Capital’s Managed IT Services strategy, and sourcing, structuring, closing and monitoring potential acquisitions and divestitures. With more than 20 years of leadership experience, Mr. Frost brings a proven ability to commercialize technology and drive revenue. With a hands-on approach, he has successfully raised capital while directing, articulating, advancing, and evaluating overall strategic and tactical planning for his organizations. Prior to joining GPB Capital, Mr. Frost served as Senior Director, Retail & Commercial Systems, for Siemens Industry, where he developed the strategy and built the nationwide U.S. team responsible for revenue from small commercial buildings for the $1.2 Billion Siemens U.S. Sector of Building Technologies. Previously, Mr. Frost served as President of SureGrid, where he helped architect and implement a plan that resulted in 100% annual growth in core business with over $3 million in first year revenues. Site Control & SureGrid was later acquired by Siemens. Additional career highlights include, CEO and President of ClearCube Technology and Founder and President of TechWorks (acquired by MELCO Japan).
Mr. Frost was named a High Technology Entrepreneur of the Year by Ernst & Young for his role with TechWorks and serves as Chairman of the Board of Directors of ITelagen.
David Gentile — Director
Mr. Gentile is jointly responsible for the management of GPB Capital, including the formulation of strategy, oversight of investment policy and leadership of the Investment Committee. Prior to founding GPB Capital, Mr. Gentile spent 25 years at the Corporate Advisory and Accounting practice of GP&B in New York. During his tenure there, he developed and maintained executive level relationships with many of the firm’s 3,000+ entrepreneurial, corporate executive and high-net-worth clients. During his career at GP&B, Mr. Gentile provided financial and strategic advisory to various companies with a combined enterprise value over $1 billion in the private and public markets.
Mr. Gentile is acting Chairman and serves on the Board of Directors of AlphaServe Technologies, Qello Holdings, LLC, ITelagen, and QT Ultrasound, LLC.
Joseph Giroux – Board Member
Mr. Giroux, a seasoned healthcare executive, has 20+ years of leadership and development experience. He is a multi-disciplinary catalyst who helps teams innovate and evolve with products and services positioned for the future. As a hands-on senior executive and Senior Technology Manager, he has a background in originating and developing innovative products and services for companies in such diverse areas as the Healthcare and Cable industries. Mr. Giroux has been in various roles as a senior executive and founder where he has lead strategic acquisitions, investment and has sold companies to Perot Systems and Lightbeam Healthcare.