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About Us
Desktop Management Plan
Virtual Desktop Management Plan
[pdf]Download Brochure (PDF - 897KB)
Your business today relies on computers and the Internet as vital tools more than ever before. However being more reliant means being more vulnerable to Information Technology (IT) issues and outside Internet threats. New security issues such as viruses, hackers, and worms come to light every day and underline the importance of taking preventative measures.

The ITelagen® Desktop Management Plan provides a complete solution for securing, supporting and managing each desktop computer in your company. From proactive support, monitoring and data backup, to providing complete telephone and remote support for each end-user, our Desktop Management Plan will ensure that your computers are operating properly & securely.

Click here for more detail on the Desktop Management Plan.

  *STANDARD* *ENHANCED* *PREMIUM*
Technical Support      
Unlimited Telephone Support for Employees
X
X
X
Unlimited Remote Control Support
X
X
X
Unlimited Microsoft Application Support
X
X
X
Unlimited On-Site Support
---
X
X
Proactive Support      
Automated Desktop Support Agent
X
X
X
Automatic Desktop Updates
X
X
X
Microsoft Security Patch Management
X
X
X
“47 Point” Diagnostics/Health Monitoring
X
X
X
Computer System Tune-Up
X
X
X
Desktop & Data Security
Anti-Virus Monitoring & Management
---
X
X
Symantec AntiVirus™ Software
---
X
X
Symantec Anti-Spyware™ Software
---
X
X
Data Backup Service (Data Files)
---
---
X
Setup, Planning and Purchasing
Inventory of PC Hardware & Software
---
---
X
Software Installation & "Basic Training"
optional
optional
optional
Networks Partner Access
X
X
X
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