ITelagen protected and prepared all customers for Daylight Saving Time. ITelagen’s proactive approach to IT support kept its customers up and running.
New York, NY, March 15, 2007 — ITelagen, the innovative provider of flat-rate virtual IT services, was ahead of the clock in preparing its customers for Daylight Saving Time. While businesses across the United States were left in the dark, ITelagen’s proactive approach to IT support kept its customers up and running.
"Proactive means being ahead of coming events," said John O’Keefe, Managing Director and Chairman of ITelagen. "The time change was not an issue for our customers because our proactive service kept their system up-to-date."
Many businesses feared the government decision in 2005 to move Daylight Saving Time ahead by three weeks starting this year would create a "mini Y2K frenzy" if the clock mechanism in their computers had not been preprogrammed to reflect the change. Computers built before 2005 would not have such programming modifications and being an hour off could result in significant problems on numerous levels.
"Our law firm is extremely dependent upon our calendaring and scheduling," explained Joel K. Dranove, a partner with Dranove Law. "A late or missed court appointment can result in severe implications for our clients. ITelagen’s proactive support service kept our systems up-to-date, literally. We entered the new work week with confidence and didn’t miss a beat."
ITelagen delivers small businesses the same level of IT support found at large companies, but at a flat monthly fee that is a fraction of the cost of an IT staff.
"Desktop calendaring is mission critical to our business," adds Diane Martine, president of Sutton Carpet Ltd. "We weren’t sure how what were hearing about the new daylight saving time would affect our business and IT systems. Our assigned CIO from ITelagen reviewed all our risk factors with us in advance so we were prepared.
The proactive maintenance ITelagen did worked because we were able to get on with our scheduled work without the possibility of a systems problem."
ITelagen services include unlimited onsite and remote technical support for employees, AntiVirus software and management, proactive health monitoring and online backup of data.
About ITelagen, LLC.
ITelagen (formerly NetGenIT) was launched in 2005 in response to the growing need for IT services for small to medium-sized businesses that have no alternatives other than expensive IT consultants that bill clients for service by the hour, resulting in high and inconsistent charges. ITelagen offers its customers an all-inclusive, guaranteed, one-price service that provides an array of essential IT services including desktop, server and network infrastructure support and management on a flat rate monthly subscription. For more information visit our Web site at http://www.itelagen.com.