ITelagen completes transition to Value Added Reseller (VAR) for NextGen Healthcare; Will expand medical practice clients needing EHR support, hosting and system administration.
JERSEY CITY, N.J., Feb. 14, 2013 /PRNewswire/ — ITelagen has finalized the transition to become a Value Added Reseller (VAR) for NextGen Healthcare Information Systems, LLC., a wholly owned subsidiary of Quality Systems, Inc. (QSII) and a leading provider of healthcare information systems and connectivity solutions. The transition positions ITelagen as the 3rd largest reseller of NextGen® solutions. ITelagen’s new status as a NextGen Healthcare VAR expands its East Coast service base from Maine to the British Virgin Islands, by acquiring 87 additional clients, and enabling a service reach that covers all parts of the country.
The transition spanned over five months and included a migration of both Support Only and Hosted/Support clients. "We folded clients into the ITelagen operation promising service and support that’s more secure, HIPAA compliant and offers a data center with multiple redundant power and data streams," David Ulrich, COO of ITelagen, said. With little disruption to the clients and a high level of customer service, ITelagen successfully retained all clients during the transition.
"ITelagen exceeded our expectations by providing a seamless migration of our NextGen Healthcare hosted applications and support services. The technical and support teams were readily available to answer questions, address concerns and were flexible to meet our time constraints," says CIO, Ron Schroll, Ph.D of Healthstat, Inc. in Charlotte, North Carolina.
"Becoming a NextGen Healthcare VAR has transformed the way ITelagen conducts business and services clients," John O’Keefe, CEO of ITelagen, said. "As an extension of NextGen Healthcare, ITelagen is truly able to showcase the talent and experience we have gained and can offer to clients."
As a Value Added Reseller (VAR), ITelagen will resell the solution licenses, implement the NextGen® Ambulatory EHR solution, and provide day-to-day support for the users. NextGen Ambulatory EHR is based on more than 20 years of clinical experience and input from thousands of clinical users. This revolutionary and powerful system features automated outcomes reporting, enhanced disease management workflows, and precise content for more than 25 medical specialties. Additionally, ITelagen will support the solution by providing updates and upgrades as new versions are released, enhancing functionality of the solution and quality of patient data. The ITelagen data center functions with 99.999 percent availability, promoting service optimization and further allowing individuals to customize the NextGen Ambulatory EHR solution according to specialist workflows and other operational requirements.
"We are able to capture clients by providing a "one-stop shop" for NextGen Healthcare solutions with services ranging from hosting to daily application support to licensing," said O’Keefe.
ITelagen is a technology support services company that monitors, manages, consults, hosts IT infrastructures, and assists with the day-to-day use of technologies. ITelagen runs on a cloud-based operating system that monitors the activity of servers 24/7, ensuring the security and maximum performance of its clients’ applications.
The ITelagen data center is hosted at http://www.nac.net/ and boasts SSAE 16 SOC 1 Type II (Formerly known as SAS 70 Type II) certification which requires strict auditing of control activities to comply with informational security standards to protect patient data.
About NextGen Healthcare
NextGen Healthcare Information Systems, LLC, a wholly owned subsidiary of Quality Systems, Inc., provides integrated clinical, financial and connectivity solutions for ambulatory, inpatient and dental provider organizations.
ITelagen® redefines Healthcare IT for medical practices by providing EHR as part of an entire back-office solution that includes unlimited onsite & remote technical support for all of your staff and secure hosting of your patient data. We are more than just desktop technicians, but a complete technology team made up of CIO’s, engineers, and healthcare EHR experts. With ITelagen, you can have all the benefits of your very own fully-staffed IT Department, without the expense of an in-house staff. By combining IT, hosting and certified EHR experts, ITelagen becomes the single point of contact and "One-Stop Shop for EHR" for IT and EHR infrastructure, all for a flat monthly subscription fee.