Building Managers, Leasing Agents See Value in New Service That Makes Qualified IT Technicians Immediately Available On-Site
New York, NY, March 13, 2007 — ITelagen, the innovative provider of flat-rate virtual IT services, today announced the debut of Technology Concierge, a new program that enables tenants in office buildings to enjoy the same level of immediate, professional IT repair and support found at large companies. Building managers and leasing agents are endorsing the new service, now available in select Manhattan office buildings, saying that it is a useful amenity and a valuable addition to any commercial property’s services.
ITelagen has long provided a core service in which small-to-medium sized businesses receive unlimited IT support—both remote and onsite, as well as Anti-Virus, data backups and other services—for a flat-rate fee. The company’s new program is an outgrowth of that service; however with Technology Concierge, tenants in a single building can now enjoy premier services only available to companies with large IT departments.
With Technology Concierge, ITelagen places a technician on-site, available on short notice. Not only is the technician available to respond quickly to solve problems, but also, because the service is flat-rate, no per-visit charge is applied.
“Growing businesses such as law and medical practices, media firms, architects and others, often feel they must settle for second-class IT support because they can’t afford a full-time IT staff. ITelagen’s Technology Concierge gets around the problem,” said Bill Kurnath, ITelagen Executive Director. “This new program is an elegant solution because it provides highly trained, professional IT specialists to tenants as if they were on their staff.”
ITelagen’s Technology Concierge program is customized to meet the specific needs of its tenant subscribers. Although tenants bear the costs of Technology Concierge, many building managers are endorsing the program. “This is a very attractive offering because it solves an important problem for smaller tenants,” said Wesley Rudes, a long-time Manhattan commercial leasing agent and Executive Managing Director for Murray Hill Properties, Inc. “Technology Concierge can be a valuable competitive advantage when a potential client is weighing their final decision on a space.”
ITelagen’s Technology Concierge will offer the full range of ITelagen services and will leverage ITelagen’s company wide resources and capabilities. To learn more about the program, building managers and tenants are encouraged to call (877) 9-TECHIE or visit the ITelagen Web site at www.itelagen.com.
About ITelagen, LLC.
ITelagen (formerly NetGenIT) was launched in 2005 in response to the growing need for IT services for small to medium-sized businesses that have no alternatives other than expensive IT consultants that bill clients for service by the hour, resulting in high and inconsistent charges. ITelagen offers its customers an all-inclusive, guaranteed, one-price service that provides an array of essential IT services including desktop, server and network infrastructure support and management on a flat rate monthly subscription. For more information visit our Web site at http://www.itelagen.com.