Expansion of innovative flat-rate virtual IT services into national’s capital means small and medium-sized businesses there can now benefit from immediate, professional IT service and support
Washington, DC, April 26, 2007 — ITelagen, the innovative provider of flat-rate virtual IT services, today announced Joe Brookman has joined with the company to launch its services in the Washington, DC and Baltimore metropolitan market beyond its original core area of New York.
“Bringing ITelagen to the Baltimore/DC metro area makes available to small and medium size businesses the same level of IT service and support that Fortune 1000 companies enjoy, at an affordable price,” said Brookman, “and with ITelagen, they get a team with the skills that are otherwise not available or affordable to small and medium size businesses.”
Prior to joining with ITelagen to launch this innovative service in the DC metro area, Brookman was the CEO of Microlog, a public company focused on customer service. Mr. Brookman brings 20 plus years of experience in providing enterprise software and telecommunications services to the Fortune 1000, Federal, state and local government markets having also held senior management positions at Novell, Hewlett Packard, UNIX Systems Laboratories, and ATT Bell Laboratories.
“By providing the full spectrum of IT services our customers have ‘one-stop-shopping’ and accountability,” said Brookman. “Our customers will know the members of the team assigned to their account. We are specifically not a support call center or large ‘dispatch service.’ Their IT is our responsibility just as if we were part of the operation – to know it, manage it, support it, and be accountable for it to produce bottom-line-performance for the customer and ITelagen.”
ITelagen provides IT support and services to small and medium size businesses that include both remote and onsite support as well as anti-virus, data backups and other services. Through its proprietary ITAgent™ support automation technology, their service includes remote diagnostic monitoring to alert and resolve performance issues before they impact customer operations increasing productivity These and more are all for a flat-rate fee.
“We have increased our IT service level and reduced expense by nearly 50%,” said Brad Chandler of Express Homebuyers, an ITelagen client located in Springfield, Virginia. “Their flat-rate model allows me to plan my expenses more effectively as if they were ‘in-house,’ and they own the problem – I’m not paying by the hour when a problem occurs.”
ITelagen clients range from architects, healthcare and clinical operations, CPAs, engineers and financial firms to retail operations, non-profit organizations, associations, and high-tech companies. No matter what the size of the company – which can range from six or seven employees to several hundred, they all enjoy Fortune 1000 level service, at an affordable Flat-Rate monthly subscription with unlimited support and a guaranteed response time.
To learn more about ITelegen’s company-wide resources and capabilities, call (877) 9-TECHIE or visit the ITelegen web site at www.itelagen.com.
About ITelagen, LLC.
ITelagen (formerly NetGenIT) was launched in 2005 in response to the growing need for IT services for small to medium-sized businesses that have no alternatives other than expensive IT consultants that bill clients for service by the hour, resulting in high and inconsistent charges. ITelagen offers its customers an all-inclusive, guaranteed, one-price service that provides an array of essential IT services including desktop, server and network infrastructure support and management on a flat rate monthly subscription.
For more information visit our Web site at http://www.itelagen.com.
About Express HomeBuyers, LLC
Express Homebuyers caters to people who need to sell their homes in a quick, convenient and risk-free way that’s safer than the average for sale by owner transaction. Since the company’s founding, Express Homebuyers has established a strong presence in the Washington DC, Virginia, and Maryland markets having assisted more than 300 individuals in the sell of their homes.