ITelagen’s Artificial Intelligence Technology Helps Muir Medical Group IPA Accelerate electronic health records Rollout
Walnut Creek, CA, July 31, 2007 — ITelagen, the innovative provider of flat-rate virtual IT services, announced today its has been chosen by Muir Medical Group IPA, Inc to provide IT support for member physicians’ offices as they implement NextGen’s EMR (electronic health records) and EPM (Electronic Practice Management) solutions.
Implementing NextGen will allow Muir Medical Group IPA’s member practices to interface with the hospitals, pharmacies and labs to provide their patients with the best possible service, an achievement that would be cost-prohibitive for individual practices to implement on this level.
Faced with rolling out IT solutions to over 700 physicians practices of varying sizes, Muir Medical Group IPA needed to find a partner that could build and provide support for new technology initiatives. “It became clear that we needed a professional help desk to support the project and to support the Doctors,” said Lynn Haegeland, CFO of Muir Medical Group IPA. "ITelagen provided this level of support. ITelagen’s proactive technology enables the remote monitoring and management of the IPA’s independent physician offices and its services platform seamlessly supports all NextGen electronic enterprise software solutions."
“With the implementation of these EMR solutions, the technology infrastructure of physicians’ offices become mission critical”, states Ute Burness, Chief Executive Officer of Muir Medical Group IPA. “It is not reasonable to expect a physician’s office to have the time, or expertise, to manage these technologies. ITelagen’s unique ability to manage all aspects of the network and applications has made our implementation of EMR and EPM rollout much smoother and faster than originally planned.”
ITelagen’s services are powered by its industry-leading ITAgent™ and ITVision™ desktop management platform and its client-based agent architecture, delivering service to customers at a fraction of the time and cost it takes traditional IT consultants. The company’s desktop management platform operates in a fully redundant SAS-70 Type II compliant data center, maintaining system and network security at all times.
“What makes ITelagen unique is our cutting edge technology,” said Bill Kurnath, Executive Director of ITelagen. “With our sophisticated ITAgent artificial intelligence software, we can identify and solve computer support issues before they occur, increasing the quality of customer support and reducing customer costs for IT services.”
Muir Medical Group IPA’s plan is to roll out EMR – with ITelagen’s help – to 200 providers by 2010. “We were looking down the road,” Haegeland said, “and seeing that it was going to be extremely difficult for an individual practice to survive as an island.” ITelagen provides a fully staffed IT department with the expertise to keep networks, PC’s, software and people running smoothly. The service also includes unlimited onsite and remote technical support for employees, antivirus software and management; plus proactive computer health monitoring and online backup of data.
About Muir Medical Group IPA
Muir Medical Group IPA is an independent practice association representing over 500 physicians and other providers delivering care to approximately 76,000 commercial and Medicare Advantage health care service plan enrollees in Contra Costa County.
About ITelagen, LLC
ITelagen was launched in 2005 in response to the growing need for IT services for small to medium-sized businesses that have no alternatives other than expensive IT consultants that bill clients for service by the hour, resulting in high and inconsistent charges. ITelagen offers its customers an all-inclusive, guaranteed, one-price service that provides an array of essential IT services including desktop, server and network infrastructure support and management on a flat rate monthly subscription.