"Technology is best when it brings people together."

John E. O’Keefe

Chief Executive Officer


With several support automation patents-pending accredited to him, Mr. O’Keefe is ITelagen’s founder and lead visionary. Mr. O’Keefe began his professional career as a lead technical analyst where he provided strategic marketing advice to technology companies that included Novell, Intel and IBM, assisting them with new product offerings and product positioning. In 1997, responding to his vision of support automation and the emerging needs of Internet Service Providers (ISPs) to manage subscribers and reduce support costs, Mr. O’Keefe founded Fine Point Technologies ( where he 1st served as CTO and designed and built its support automation software prototypes. In the year 2000, he was appointed to the position of CEO of Fine Point Technologies to lead the company into the then emerging industry of broadband. It was here that he grew the company from the post dot-com era to a worldwide organization with a sales pipeline that exceeded $30M. At ITelagen, it is Mr. O’Keefe’s vision to leverage support automation to drive EHR adoption at small medical practices.

Having built and implemented support automation solutions for the world’s leading service providers such as Verizon, Earthlink, Telmex, and AOL, his vision is to leverage support automation to shift IT support from “reactionary” to “proactive” and solve IT problems before they can occur. This experience has been the primary driver of ITelagen’s vision and mission. Mr. O’Keefe is widely regarded as an industry leader and authority in support automation and has spoken at numerous conferences and events.

Mr. O’Keefe holds a Bachelor of Science degree in Civil and Structural Engineering from the State University of New York at Buffalo and is a New York State licensed EIT. He also serves as Chairman of ITelagen’s Board of Directors.


Thought leadership and industry insights from the desk of John O’Keefe.


Published Articles

June 28, 2005
The Wall Street Transcript:
Questioning Market Leaders For Long Term Investors.

June 17, 2005
The WallStreet Reporter:
Featured an interview with John O’Keefe, CEO and Chief Product Architect of Fine Point Technologies in their June 17, 2005 technology web report.

June 6, 2005
LRTV featured interviews of SuperCOMM
2005 speakers and newsmakers, highlighting exhibitor announcements and other show-related developments. Among those interviewed was John O’Keefe, CEO of Fine Point Technologies.

March, 2004
CED Magazine Article: Assigning Liability for Spam

February 24, 2004
New York Times: Article featuring John O’Keefe

September 18, 2002
CNN Financial Market Call: ‘Maverick of The Morning’
John O’Keefe appeared on CNN Financial Network’s Market Call.

September 17, 2002
CNET Radio:
Fine Point Technologies CEO, John O’Keefe was interviewed

June 2002
Boardwatch – Is Content Still King?