Updated: April 10, 2020

Note from Our CEO

For over 15 years, ITelagen® has been helping medical practices and businesses better manage IT infrastructure and protect critical data. We’re here for you now. 

As the global impact of COVID-19 evolves, we remain committed to the health and well-being of our clients and employees. I am reaching out to reaffirm to you our continued commitment during this ongoing coronavirus situation. We have activated our business continuity plans to enable our support team members to work remotely from their homes to limit contact and reduce the spread of COVID-19. ITelagen’s seamless ability to support your staff, infrastructure and deliver full access to your mission critical data has not been and will not be affected. Throughout this crisis, we intend to continue to deliver the highest quality of support along with maximum availability and security of your data. 

As your partner in technology, we remain accessible to all of the medical and business professionals that need our help. As you and your teams navigate uncharted territory, you are likely making decisions you never considered and forcing adjustments to how you operate your business.

In order to help you through this difficult time, ITelagen can quickly provide “work from home” solutions that provide HIPAA compliant “virtual desktops” to enable your staff to work remotely and securely from their homes, with complete access to your data. For our healthcare clients, we have options for quickly implementing “Telehealth” so that you can continue to see patients remotely, while helping to stop the spread of COVID-19. During the course of the next several days you will be receiving multiple emails from us providing better detail about these solutions. 

For those practices that are focused on the NextGen® March 2020 Regulatory Patch, we have until September 2020 to get the required NextGen® patches installed as the reporting requirement is for “90 days in 2020”, which means October to December 2020 is acceptable. I give you our commitment that ITelagen will ensure the patch is installed in a time to support the 90 day reporting period (October to December 2020). In the short-term, I have asked my team to re-focus their time on assisting practices and businesses to “remain open” during the crisis and I ask for your patience in delaying any non-critical NextGen® patches. 

Wishing you all the best of health during this crisis and thank you for choosing ITelagen.

John O’Keefe | CEO

Posted April 10, 2020 – NextGen® Virtual Visits (formerly OTTO Health) – Webinar Demo Series

You are faced with unique challenges as you respond to the COVID-19 crisis. With NextGen® Virtual Visits (formerly OTTO Health), you can screen and hold visits with your patients virtually, while keeping your patients and staff safe.

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Posted April 10, 2020 – CARES Act: Deconstructed for Your Practice

The $2 trillion Coronavirus Aid, Relief, and Economic Security (CARES) Act, signed into law on March 27, 2020, contains significant relief to assist health care providers faced with the double burden of an onslaught of COVID-19 patients and a drop in elective and non-urgent services. This assistance ranges from outright grants, to provisions significantly affecting the Medicare program, to modifications of group plan coverage and payment terms.

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Posted April 7, 2020 – Patient Reminder/Engagement Options and Solutions

We are receiving periodic communication from our partners who are adjusting their products to compensate for the ever-changing healthcare environment with COVID-19. We will pass along the details to you as we learn them. Below you will find communication from Phonetree, outlining new messaging or adjusted messaging to fit the needs of practices today!

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Posted April 2, 2020 – How to Keep Medicare Revenue Flowing into Your Practice

We are constantly monitoring solutions and information that will help you to continue seeing patients while keeping revenue at the highest possible level. The following is a summary from the Centers for Medicare & Medicaid Services (CMS) press release dated March 28, 2020.

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Posted March 30, 2020 – Coronavirus (COVID-19) Partner Toolkit

The Centers for Medicare & Medicaid Services (CMS) is taking action to protect the health and safety of our nation’s patients and providers in the wake of the 2019 Coronavirus (COVID-19) outbreak. CMS has developed this toolkit to help you stay informed on CMS and HHS materials available on the COVID-19.

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Posted March 30, 2020 – Telehealth Options

ITelagen® is helping our medical practices implement Telehealth options for your physicians and staff to see patients remotely, minimizing the risk of patients coming into the practice – all while securely maintaining compliance with HIPAA.

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Posted March 26, 2020 – Work from Home Assistance (Healthcare)

As your IT partner, know that we are here to support your efforts in establishing a safe and secure remote working environment for your team, as well as an environment that maintains the safety and well-being of patients.

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Posted March 26, 2020 – Work From Home Assistance (Small/Medium Sized Businesses)

As your IT Support/Cloud Hosting partner, know that we are here to support your efforts in establishing a safe and secure remote working environment for your team, as well as an environment that maintains the continuity and success of your business.

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ITelagen maintains strong partnerships and certifications with industry leading application providers. These programs enable ITelagen to provide superior service, advanced technical expertise, and proven business solutions to our clients.



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