Server Support
Secure and manage your on-site servers via remote monitoring, proactive health, backup and support.

In healthcare today, servers have become the backbone of your practices’s network and is critical to supporting day-to-day operations. Deciding on how to maintain, support and provide alternatives for data protection and disaster recovery for your servers is one of the most important technology decisions your practice can make.

Now your practice can have the same level of support and management previously only available to the large organizations. ITelagen® offers a complete IT support service for securing and supporting your practices’s servers via remote monitoring and backup combined with remote, telephone and on-site support.

 Unlimited Telephone Support
Always receive help from a real person when you call our toll free line.

Unlimited Remote Control Support
Remote Control Support revolutionizes the way we deliver technical help to our customers. When you call in for assistance, this enables our service technicians to take control of your server to provide you with fast, easy and secure support service.

On-Site Support
On-site support is provided after remote and telephone support services were unsuccessful. If a problem cannot be resolved remotely, a service technician will be dispatched to your location in accordance with the urgency of the problem.

 Automated Maintenance Processes
Many repetitive tasks that should be completed on a regularly basis to keep your server running smoothly are often not performed because of the time and attention they take. Our Server Management Service automates specific and general tasks that keep your server up and running.

Automatic Server Updates
Our Update Service Module enables ITelagen® to electronically deliver updates, and patches to the managed server over the Internet. This also provides ITelagen® with real-time data about installed updates so that the ITelagen® service technician can verify that your servers are up to date and protected.

Microsoft Security Patch Management
With the importance of computer security, nothing is more important than maintaining up to date security patches from Microsoft for the Windows Server® operating system. As part of the Service Agreement, ITelagen® will monitor and maintain the patches and provide you with reporting as required to make sure you are up to date.

 Event Log Monitoring
ITelagen® will proactively monitor your Windows Server Event Logs to ensure that warnings and signs of trouble are handled prior to them affecting your server health. Through our advanced monitoring tools our service technicians are alerted to critical issues as they occur.

Service Availability
We’ll monitor the key services on your server to ensure their availability to your business. If something isn’t working properly, we’ll most likely know before you will. This service monitors network and service availability by monitoring all aspects of your server applications and functions. If and when a failure is detected, our service technicians are alerted by email, pager or SMS so that they can take corrective action by, for example, rebooting the machine, restarting the service or running a script.

Drive Space Monitoring
We will monitor hard drive space on your server to ensure that the available hard drive space is within a pre-determined limit. Should the limit be reached, the ITelagen® support agents receive alerts so that appropriate action can be taken.

Server Software Application Administration
This is an optional service for businesses that run mission-critical applications such as Microsoft Exchange™ Email, SharePoint or SQL on their servers. As part of this optional service our Service Technicians will install, administer and support your server applications. The separate flat fee for this service is charged per application per server per month.

 Anti-Virus Monitoring, Management, & Update
We’ll monitor and manage all aspects of the Anti-Virus software, which will keep your server protected from the latest Internet risks so that you can feel assured about the safety and integrity of your information. Should a virus be detected on one of your servers, your dedicated service technician will be alerted and will ensure that the issue was eradicated.

AntiVirus™ Software
Our Anti-Virus Monitoring, Management, & Update service includes the world’s most trusted antivirus software that will help you stay protected. This software protects your computer against viruses, worms, and malicious Trojan horses.

Anti-Spyware™ Software
Our Anti-Virus Monitoring, Management, & Update service protects servers from spyware and other potentially unwanted software. This helps reduce the negative effects caused by spyware that include slow server performance, annoying pop-up ads, and unauthorized access to your network data.

Data Backup Service (Disaster Recovery)
Data Backup Service provides secure and efficient networked data protection and disaster recovery for your server. By taking advantage of our Data Backup Service, you can look customers and colleagues in the eye and tell them their data will not be lost to hardware or software failure, power outages, viruses, fire, natural disasters, or just simple human error.

User Account & Security Administration
Our Service Technicians will manage all user account settings on your server including all file sharing and user and group-level directory permission administration.

Inventory of Server Hardware
Our inventory information management will keep inventory of your managed hardware so that you don’t have to. This enables us to provide advice for, when it is time to upgrade hardware or software, which of your systems is compatible and which may need upgrading.

Server Software Installation
ITelagen® remotely installs your new software program(s) on your servers via remote support.

Networks Partner Access
By leveraging our large customer base and the thousands of desktops and servers we manage, we have negotiated national partnerships with leading companies to provide your business with discounts on equipment and service purchases.



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