NextGen® Support

Deploying NextGen® requires much more than basic computer and network IT knowledge. It requires a high level of certified expertise in NextGen EHR, HIPAA as well as network, computer and security technologies. The NextGen Certified Professionals at ITelagen® provide Level 1 and Level 2 support for both NextGen EHR and EPM.

100% USA-based Staff
All of ITelagen’s NextGen EHR and EPM staff and datacenters are located in the United States. This further ensures the security of your patient data as the data never leaves the United States.

NextGen® Partner
ITelagen is a certified partner of NextGen which provides ITelagen’s engineers with fast access to NextGen support and tools. Our staff will interface with the NextGen Healthcare support team for Level 3 issues if and when needed for a fast and efficient resolution.

Unlimited Remote Support
Our service includes NextGen Support for all staff members with no limitations. Our ITVision® remote control technology revolutionizes the way we support NextGen EHR and EPM for your staff. When a staff member calls in for assistance, our NextGen Certified Specialists are able to take control of the desktop computer to provide fast, easy and secure support service.

HIPAA Compliant/Certified Healthcare Support
With NextGen EHR, the security of patient data is paramount. That’s why ITelagen’s EHR Cloud® is SSAE16 / SOC Type II certified – an internationally recognized auditing standard that represents that a service has been through an in-depth audit of their control activities, which generally include controls over information technology and related processes. The requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) makes SSAE16 audit reports even more important to the process of reporting on effective internal controls as they pertain to EHR. The successful completion of these audits validates high standards for ITelagen’s EHR Cloud™ management objectives, which include: security, availability, operational process integrity, maintainability, performance, and customer service.

 

Our Partners

ITelagen maintains strong partnerships and certifications with industry leading application providers. These programs enable ITelagen to provide superior service, advanced technical expertise, and proven business solutions to our clients.

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