NextGen® EHR Support

Deploying NextGen® requires much more than basic computer and network IT knowledge. It requires a high level of certified expertise in NextGen EHR, HIPAA as well as network, computer and security technologies. The NextGen Certified Professionals at ITelagen® provide Level 1 and Level 2 support for both NextGen EHR and EPM.

Your Own “NextGen EHR Specialist” Team
ITelagen assigns you a team of dedicated certified NextGen Specialists that take the time to understand your technology needs and your medical practice. Our specialists are hand selected from the best, most experienced engineers and have passed ITelagen’s stringent screening process. All of our service technicians are highly trained and certified in the latest EHR applications and specialize in supporting and communicating with non-technical people.

Unlimited Remote Support
Our service includes NextGen Support for all staff members with no limitations. Our ITVision® remote control technology revolutionizes the way we support NextGen EHR and EPM for your staff. When a staff member calls in for assistance, our NextGen Certified Specialists are able to take control of the desktop computer to provide fast, easy and secure support service.

100% USA-based Staff
All of ITelagen’s NextGen EHR and EPM staff and datacenters are located in the United States. This further ensures the security of your patient data as the data never leaves the United States.

NextGen® Partner
ITelagen is a certified partner of NextGen which provides ITelagen’s engineers with fast access to NextGen support and tools. Our staff will interface with the NextGen Healthcare support team for Level 3 issues if and when needed for a fast and efficient resolution.

HIPAA Compliant/Certified Healthcare Support
With NextGen EHR, the security of patient data is paramount. ITelagen’s NextGen EHR support services are operated as ISO 27002 and 27799 compliant, both of which are information security standards that ensure the security of patient data.

 

Our Partners

ITelagen maintains strong partnerships and certifications with industry leading application providers. These programs enable ITelagen to provide superior service, advanced technical expertise, and proven business solutions to our clients.

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