Greenway™ Prime Suite HOSTING
Trust ITelagen with your Prime Suite Hosting while you focus on patients.

Greenway™ Prime Suite Hosting | EHR Cloud Hosting

Greenway™ Prime Suite EHR server equipment is the backbone of your business and is critical to supporting day-to-day operations. For this reason, the ITelagen Cloud allows you to trust ITelagen with all your Prime Suite server hosting and management needs. The ITelagen data center operates with 99.999% availability, plus, our IT Specialists take care of maintaining servers, performing backups, installing upgrades and proactive health management.

The Prime Suite Hosting solution is all about maintaining control over both your software and Prime Suite EHR, but also your physical infrastructure. Built using VMware, the leader in enterprise virtualization and cloud software, the Prime Suite Hosting solution delivers the redundancy and scalability your business requires. Our IT Managed Services team can help your business with infrastructure management including monitoring, OS management, (BSD, RedHat Linux and Microsoft Windows system expertise), network infrastructure management, and warranty support and coordination. Our Security Scanning services help you detect and fix possible weaknesses in your network. When you combine our suite of managed services with our enterprise data centers, you get a solution built using


Eliminate Hardware Costs

Take advantage of Prime Suite Hosting – no hassle, cost, equipment and resources required to manage the servers yourself. There’s no need to purchase hardware and you get the benefits of an enterprise-class data center for a fraction of the cost of an on-premise solution. With the Prime Suite Hosting solution, you get to use the sophisticated Prime Suite EHR hardware capabilities as a service and avoid the upfront and ongoing expenses tied to equipment, personnel and operations.


Proactive Maintenance of Greenway™ Prime Suite EHR

Managing Prime Suite EHR servers has become a strategic function within your practice. That’s why the Prime Suite Hosting solution is designed to prevent problems before they occur. Our service monitors hundreds of aspects of each server and the Prime Suite EHR’s application’s security and performance 24x7, allowing us to anticipate and correct issues before they occur.


Certified HIPAA Compliant Network
With Prime Suite EHR, the security of patient data is paramount. That’s why ITelagen’s EHR Cloud™ is SSAE16 / SOC Type II certified – an internationally recognized auditing standard that represents that a service has been through an in-depth audit of their control activities, which generally include controls over information technology and related processes. The requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) makes SAS-70 audit reports even more important to the process of reporting on effective internal controls as they pertain to EHR. The successful completion of these audits validates high standards for ITelagen’s EHR Cloud™ management objectives, which include: security, availability, operational process integrity, maintainability, performance, and customer service.


State of the Art Datacenter

The ITelagen datacenter is located in one of the premier telecom facilities ever created, which offers a fully hardened infrastructure and access to the largest and best backbones.


State of the Art Security

Human intervention prevents attempts to breach systems, biometrics prevent social engineering. State-of-the-art security systems include: Biometric authentication to all secure areas/doors, Fingerprint Readers, Facial Geometry Scanners, Three-factor (proximity card/biometric fingerprint reader/facial geometry scanner) man-trap authentication and anti-passback, 24x7x365 on-site security personnel, and a High-definition CCTV network that monitors all interior and exterior strategic locations and access points, with 90-day video retention.


Redundant, Next Generation UPS Systems

When managing a practice utilizing Prime Suite EHR, Always-On UPS with backup generators ensures that your gear stays on. Our centers feature true diverse power systems to your gear. This level of redundancy is commonly known as 1+1, A and B power. Our 2 (N+ 1) power systems are comprised of high efficiency UPS systems with individual battery validation systems backed by diesel generation. Each power system is capable of delivering single pole (120v), double pole (208v), triple pole, or three-phase configurations.


High-Density Cooling Systems Environment

Redundant dry coolers and hot aisle / cold aisle configuration ensure proper cooling of your servers. The ITelagen datacenter utilizes cabinets with sealed backs and heat chimneys that remove hot air without contaminating cool ambient air in the facility. Low-velocity, high-CFM ambient air cooling is provided via the most-up-to-date green technology, with a PUE of 1.2.


High Availability Network

Our renowned backbone provides highly scalable, highly available Internet access for your uninterrupted use of Prime Suite EHR.

Our Partners

ITelagen maintains strong partnerships and certifications with industry leading application providers. These programs enable ITelagen to provide superior service, advanced technical expertise, and proven business solutions to our clients.

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